Luratel

Sector

Visibility across security operations

Is the officer on site, who owns the incident, and where is the record — clear answers across many sites.

Problem

Many sites, fragmented control

When duties run at dozens of locations at once, control often depends on a phone and a morning report. By the time a non-responsive contact is noticed, time may already be lost—and handoff rarely follows a documented chain.

Solution

How Luratel responds

Defined duty and backup chains per location; automatic continuation on no-answer; notifications and closure in the same incident record.

  • Location-based duty and contact definitions
  • Chain continues when the on-duty contact does not respond
  • Daily, reviewable summary for operations managers

Scenario

Multi-site night verification

Night shift begins. The system calls the officer at Site A; if there is no answer, it moves to the regional supervisor, notifies through the relevant channels, and keeps the record until closure.

  1. 01Automatic call to Site A at the scheduled time
  2. 02No answer → regional supervisor / backup
  3. 03Call the next contact when there is no answer
  4. 04Closure visible in the manager report the next day

Incident record

Status verification

Sample data

  1. On-duty staff being called

    02:14:08

    Location A · status verification

  2. On-duty staff did not answer

    02:14:41

    Incident record opened

  3. Authorized person being called

    02:14:55

    Operations manager

  4. Notification completed

    02:15:12

    Authorized person informed

Operational flow

Let's talk about your security operation

We'll walk the flow based on your site count and current notification process.

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